Case study / Premium Beach Hotel

Wi-Fi for 300 rooms, and a conference system working again.

Premium Beach Hotel became our first client in 2017, and we have supported it ever since.

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Premium Beach Hotel

Hospitality | Durres | 300+ rooms

Services
Wi-Fi, network, conference systems, support
Scope
Rooms, staff systems and events
Timeline
Ongoing since 2017
300+ hotel rooms
2017 started working with Techi
8 months the conference system was down before we fixed it
24/7 support for staff and guests
Client

A 300-room hotel where guests notice when the Wi-Fi fails.

Premium Beach Hotel in Durrës has more than 300 rooms. It needed a network that works for guests, staff and events, and support that responds fast.

Challenge

Weak Wi-Fi, a broken conference system and a messy network.

The network was unstable, poor Wi-Fi was hurting guest satisfaction, and the conference system had not worked for eight months.

The network had no separate zones and no central management, which made it harder to support staff, guests and the hotel's key systems.

Solution

Wi-Fi, network and conference room, fixed for guests, staff and events.

  1. 01

    Wi-Fi upgrade

    Techi installed business-grade Wi-Fi to improve coverage and reliability across the whole property.

  2. 02

    Network zones

    A separate zone for each department and use keeps guest traffic away from hotel systems.

  3. 03

    Central management

    A Domain Controller manages the servers and staff computers from one place.

  4. 04

    Conference & support

    We got the conference system working again, and we monitor and support the hotel 24/7.

Results

Better Wi-Fi for guests and more reliable systems for staff.

Technology

  • Enterprise Wi-Fi
  • VLAN
  • Domain controller
  • Conference system
  • Server management
  • PC management
  • Monitoring
  • 24/7 support
  • The Wi-Fi works better, and guest satisfaction and online ratings went up.
  • Network zones made the network safer and more organised.
  • Central management made IT easier to control.
  • The conference room is back in use for events and meetings.
  • Staff and guests have IT support 24/7.
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