ABOUT US

The IT team behind 300+ businesses in 11 countries

Since 2017 Techi has looked after support, networks, security and cloud for hotels, restaurants, retail chains and offices.

Managed IT services across Southeast Europe

Fixing problems is only part of the job. We plan, set up and look after your computers, network, security and cloud, so problems happen less often and your team can keep working.

300+ Clients Hotels, restaurants, retail and offices, in Albania and abroad.
22,047 Tickets resolved Since 2017, from a single office network to restaurant chains with many locations.
9 Years with our first client Premium Beach Hotel, our first client in 2017, is still with us.
10+ Team members Certified engineers and support staff.
Who we are

Techi at a glance

Techi is a managed IT service provider for businesses across Southeast Europe, with clients in 11 countries. Founded on 1 October 2017 by Denis Zoi and Mario Lika, it runs IT infrastructure, cybersecurity, cloud, helpdesk and hardware for more than 300 businesses, acting as their outsourced IT department.

Legal entity
Techi · Tax ID M02418502D
Founded
1 October 2017
Founders
Denis Zoi (CEO) and Mario Lika (CTO)
Office
L.14, Rr. Bajram Tusha, Durrës, Albania
Area served
11 countries: Albania, Kosovo, Montenegro, North Macedonia, Greece, Türkiye, Bosnia and Herzegovina, Slovenia, Austria, Switzerland and the United Arab Emirates (Dubai), remotely and on site
Services
IT Consulting, IT Infrastructure, Cybersecurity, IT Support, Business Email
Support
24/7, 15-minute response for IT emergencies
Certifications
Cisco CCNA and CCNP, Microsoft Windows Server Hybrid Administrator, all 10 MikroTik certifications, Databricks ML Engineer
Languages
Albanian, English, Italian

Industries we work in

We know the IT these four industries depend on, from the shop floor to the server room.

Retail

Stores that open on time and sell without a break: POS, printers, Wi-Fi and the network set up the same way in every store.

  • Sinsay
  • Smeg

Hospitality (HoReCa)

Restaurants and hotels where orders, payments and guest Wi-Fi have to work through every lunch and dinner rush.

  • KFC
  • Pizza Hut
  • Revo Hospitality Group
  • Mon Cheri

Services

Offices, travel companies and an airport terminal that need secure access, cloud and support for every employee.

  • TIA Private Terminal
  • VAS Group

Production & distribution

Factories and warehouses where the network, backups and links between sites keep production and deliveries moving.

  • Agro Blend
  • Hako

Three promises to every client

A plan before every change

New technology comes with a clear plan and timeline, so your work is never interrupted.

Reliability you can measure

We monitor your systems, document every change and commit to response times in the contract.

Built around your business

No standard package: we set up only what your business actually needs.

Certified team

Our engineers hold 14 vendor certifications across networking, servers, security and AI.

2 certifications

  • CCNA Routing & Switching
  • CCNP Routing & Switching

1 certification

  • Windows Server Hybrid Administrator Associate

All 10 certifications

  • MTCNA
  • MTCRE
  • MTCWE
  • MTCTCE
  • MTCUME
  • MTCIPv6E
  • MTCSE
  • MTCSWE
  • MTCEWE
  • MTCINE

1 certification

  • Machine Learning Engineer Associate

Companies we build and invest in

We put money and business development into companies we believe in, as we did with Alpine Edge.

MUST

Web design, website maintenance, hosting and domains for businesses of every size.

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Techi

Managed IT for 300+ businesses: support, networks, security and cloud, with 24/7 response.

Learn more

Alpine Edge

Cloud setup, DevOps automation and private AI for teams in Europe, the Middle East and North Africa.

Visit website

Building a company? Tell us about it.

We invest in companies from any sector, as long as we like the idea. Along with the money we bring business development, to help you find clients and grow. Send a short description of the idea, the team and where you are today to invest@techi.al.

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LEADERSHIP

The people behind Techi

Techi was founded in 2017 by Denis Zoi and Mario Lika. Today the team supports 300+ businesses in 11 countries.

Join the team

Questions about Techi

What is Techi?

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Techi is a managed IT service provider for businesses across Southeast Europe, founded in 2017, with clients in 11 countries. It acts as the outsourced IT department for more than 300 businesses, covering infrastructure, cybersecurity, cloud, helpdesk and hardware.

Who founded Techi?

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Techi was founded on 1 October 2017 by Denis Zoi, who leads the company as CEO, and Mario Lika, who leads technology as CTO.

Where does Techi operate?

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Techi works with clients in 11 countries, for example with KFC in Albania and Slovenia. Support is delivered remotely and on site.

Which IT services does Techi provide?

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Five services: IT Consulting (IT strategy and planning), IT Infrastructure (networks, servers and cloud), Cybersecurity (protection against attacks and data loss), IT Support (helpdesk and on-site support) and Business Email (cPanel, Microsoft 365 and Google Workspace). For larger companies, Data Center & Cloud covers server rooms, cloud, backup and migration.

Is Techi support available 24/7?

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Yes. Techi monitors client systems around the clock and responds to IT emergencies within 15 minutes.

How do contracts with Techi work?

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Clients choose flexible monthly or yearly contracts, with transparent pricing and clear SLAs. Every engagement starts with a free IT assessment.

Let’s talk about your IT

Book a free assessment and get a short document on what to fix first.

Book a free IT assessment