Case study / KFC Slovenia

IT for KFC in Slovenia, since 2024.

Five restaurants and an office, with the same setup as KFC in Albania, supported remotely and on site.

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KFC Slovenia

Fast food | Global Fast Food Slovenia | 5 restaurants and an office

Services: Network, Wi-Fi, POS, printers, helpdesk, on-site visits
Scope: 5 restaurants and an office in Slovenia
Timeline: Since 2024 / remote and on site

5 restaurants and an office in Slovenia

~100 tickets resolved in two years

3 on-site visits a year

2024 started working with Techi

Client

KFC in Slovenia, run by its own franchisee.

Global Fast Food Slovenia runs KFC in Slovenia: five restaurants and an office. It is a different franchisee from the KAN Group, which runs KFC in Albania, Kosovo, North Macedonia and Montenegro, but it needs the same thing: IT that keeps working through every lunch and dinner rush.

Challenge

Support from another country has to be fast and predictable.

Orders, the kitchen and payments depend on the network, the POS and the printers. When one of them stops, the restaurant slows down, so problems have to be fixed quickly, even when the IT team is in another country.

KFC Slovenia wanted one partner who knows the KFC setup, fixes most problems remotely and comes on site for the work that needs hands.

Solution

The KFC Albania setup, supported remotely and checked on site.

01
Same setup as Albania

Every restaurant uses the setup we built for KFC in Albania: POS, receipt printers, office, guest Wi-Fi, in-store radio and digital screens, all set up the same way.
02
Network & security

The restaurants and the office have a secured network, with firewall rules and separate zones for POS, office and guest traffic.
03
Remote support

Staff report problems to our helpdesk, in English, and most are fixed remotely. About 100 tickets have been resolved in two years.
04
On-site visits

Our engineers travel to Slovenia three times a year to check the restaurants and do the work that has to be done on site.

Results

Five restaurants and an office, supported across the border since 2024.

Technology

Network
Firewall
Wi-Fi
POS
Receipt printers
Digital Signage
Helpdesk
On-site support

Techi has looked after the IT of KFC Slovenia's five restaurants and office since 2024.
About 100 tickets resolved in two years.
Every restaurant uses the same setup as KFC in Albania.
Most problems are fixed remotely, and engineers come on site three times a year.
KFC Slovenia has one IT partner for its restaurants and its office.

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