Case study / KFC

One IT setup for 37 KFC restaurants in four countries.

We rebuilt every restaurant's network and run it from one clustered cloud, with every location on VPN.

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KFC

Fast food | KAN Group: Albania, Kosovo, Montenegro, North Macedonia

Services
Network, cloud cluster, VPN, backup, monitoring, security, POS
Scope
37 restaurants and an office in each country: Kosovo 16, Albania 12, North Macedonia 8, Montenegro 1
Timeline
May 2023 / 3 months
85% fewer IT problems at peak hours, in Albania
99.8% POS uptime over 12 months, in Albania
40% lower IT maintenance cost, in Albania
0 cyber incidents since the work was done, in Albania
Client

In a busy restaurant, every IT problem slows down orders.

The KAN Group runs 37 KFC restaurants: 16 in Kosovo, 12 in Albania, 8 in North Macedonia and 1 in Montenegro, with an office in each country. When something breaks, orders, the kitchen and payments slow down. Each location had its own setup, so problems were hard to spot and every fix was different. Techi also supports KFC in Slovenia, which is run by a different franchisee, Global Fast Food Slovenia.

Challenge

Each restaurant was set up differently.

Staff rely on POS systems, the office network, Wi-Fi, printers and the link to the back office, and all of it has to work at peak hours. Nobody watched these systems from one place, so small faults turned into stopped service.

KFC needed support built for restaurants in four countries: fast escalation, one view of every location, a safer network and a setup that new restaurants could copy.

Solution

One setup, one cloud and one support team for every restaurant.

  1. 01

    Same setup in every restaurant

    Techi designed one layout for all restaurants: POS, receipt printers, office, guest Wi-Fi, in-store radio and digital screens are set up the same way everywhere.

  2. 02

    Clustered cloud

    We built the core infrastructure in the cloud on a Windows Server 2025 Hyper-V cluster, so one failed server does not stop the restaurants. It runs the domain controller for every location, and Veeam backs it all up.

  3. 03

    Every location on one network

    A virtual MikroTik router in the cloud connects all 37 restaurants and the four country offices over VPN, with firewall rules and separate network zones for POS, office and guest traffic.

  4. 04

    Monitoring & security

    Zabbix watches every server, network and restaurant around the clock, Wazuh watches for security threats, and Pi-hole blocks harmful and unwanted domains for every device.

Results

37 restaurants in four countries, managed from one place.

Technology

  • Windows Server 2025
  • Hyper-V cluster
  • Veeam backup
  • Domain controller
  • Virtual MikroTik router
  • VPN
  • Zabbix
  • Wazuh
  • Pi-hole
  • Wi-Fi 6
  • Digital Signage
  • In Albania, IT problems at peak hours fell by 85%.
  • In Albania, POS systems stayed up 99.8% of the time over 12 months.
  • In Albania, IT maintenance costs fell by 40% once every restaurant used the same setup.
  • In Albania, no cyber incidents in the 18 months after the work was done.
  • All 37 restaurants and the four country offices are connected over VPN and managed from one place.
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