Case study / Mon Cheri

Day-to-day IT for Mon Cheri's 80 coffee shops.

Since 2018 we have looked after the network, Wi-Fi and devices in every coffee shop, and helped fast when something stops.

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Mon Cheri

Coffee shops | 80 locations | Managed support

Services: Network, Wi-Fi, monitoring, support
Scope: IT for customers and staff
Timeline: Ongoing since 2018

80 coffee shops we support

2018 started working with Techi

24/7 support for café staff

1 team to call for any IT problem

Client

Coffee shops where IT should never get in the way.

Mon Cheri runs 80 coffee shops. Each one needs reliable internet and IT help for customers, staff and the daily work. Techi provides this as a managed service.

Challenge

In a coffee shop, a small IT problem quickly reaches the customer.

Every coffee shop needs stable Wi-Fi, quick help with devices, an internet line that does not drop, and a way to see problems before staff or customers do.

Mon Cheri wanted one support team that keeps maintenance the same everywhere, watches the important systems and keeps everything written down.

Solution

One team for the network, the devices and the help desk.

01
Network & Wi-Fi

Techi set up the network and Wi-Fi around how the coffee shops work, for both staff and customers.
02
Devices & POS

Staff get quick help with computers, POS systems and other devices when something stops working.
03
Monitoring & maintenance

We monitor the network and devices and do regular maintenance, so fewer things break.
04
Records & escalation

Everything is documented and every problem has a set next step, so issues are fixed faster and the same way each time.