Client Background

Premium Beach is a hotel in Durrës with around 300 rooms, operating in the market since 2016. It became our first client in 2017, with a contract established to address pressing IT challenges.

The Challenge

Before partnering with Techi, Premium Beach faced:

• Significant issues with its IT infrastructure, leading to operational inefficiencies.
• Poor Wi-Fi service for hotel guests, resulting in a low review score of 5.0 on Booking.com.
• A non-functional conference system that had been idle for eight months.
• A lack of proper network segmentation and centralized management for servers and PCs.

Techi’s Solution

Techi implemented a comprehensive plan to rebuild and optimize Premium Beach’s IT infrastructure:

• Wi-Fi System Upgrade:
  
  • Replaced existing Wi-Fi devices with high-quality, reliable equipment.
  • Ensured better coverage and performance to meet guest expectations.
• Network Optimization:
  
  • Reconfigured the network using VLANs to segment traffic by department, enhancing security and efficiency.
• Domain Controller Implementation:
  
  • Established a Domain Controller for centralized management of servers and PCs.
• Conference System Configuration:
  
  • Successfully configured the hotel’s conference system, resolving an eight-month-long issue and ensuring seamless operation.
• 24/7 IT Support:
  
  • Provided round-the-clock support for all IT-related issues, ensuring quick resolution of remote and onsite problems to maintain smooth operations and guest satisfaction.

Results

With Techi’s assistance, Premium Beach achieved:

• Significantly improved Wi-Fi service: Increasing guest satisfaction and raising the Booking.com Wi-Fi rating from 5.0 to a higher score.


• A well-organized and secure network: With segmented traffic for departments.


• Centralized IT management: Reducing operational inefficiencies.


• A fully functional conference system: Enhancing the hotel’s event-hosting capabilities.


• Reliable 24/7 IT support: Minimizing downtime and ensuring uninterrupted service for both staff and guests.